My Selected Work
Due to confidentiality reasons related to the project’s intellectual property, some of these case studies require password.
From Complexity to Clarity
Generative Research
How research changed the strategic direction in the product roadmap for an EHR software
Problem-Based Charting
Qualitative + Evaluative Research
Integrating chronic condition management as part of provider workflow
Clinical Decision Support
Evaluative Research
A 5-day journey to integrate Clinical Decision Support in an EHR software
MapQuest Search
Qualitative Research + Information Architecture
A User-Centric Approach to Balancing User Needs and Business Goals
MapQuest Mobile Web
Information Architecture + Design
Adapting MapQuest.com for Diverse Mobile Browsers
Patient Portal
Accessibility Implementation
Making patient portal website more accessible
Accessibility Champion Program
Accessibility / Leadership + Mentor
Instilling accessibility and inclusivity into company culture